Resources » Complaints


Complaint Regulations and Forms

The District encourages the early, informal resolution of complaints at the site level whenever possible. Parents or guardians of students in the Chaffey Joint Union High School District are therefore urged to discuss their concerns directly with the school site employee(s) in question.

In accordance with the California Code of Regulations, the Chaffey Joint Union High School District has established procedures for handling different types of complaints. The types of complaints are listed below along with links to the corresponding complaint form.



Uniform Complaint Procedures (UCP)


The Uniform Complaint Procedures govern formal complaints of discrimination, harassment, intimidation, and bullying on the basis of a person’s actual or perceived protected class: age, sex, sexual orientation, gender, gender identity, gender expression, ethnicity or ethnic group identification, race, ancestry, national origin, religion, color, or mental or physical disability, actual or potential marital, family, or parental status; or on a person's association with one or more of these characteristics in any program or activity that receives or benefits from state financial assistance. The UCP may also be used when addressing complaints alleging failure to comply with state and/or federal laws regarding particular programs that receive state financial assistance, LCAP, and/or pupil fees. More information can be found in the Uniform Complaint Procedures Annual Notification form.


Board Policy 5151 English  Spanish
Administrative Regulation 5151.1 English Spanish
Uniform Complaint Procedures Annual Notification English Spanish
Uniform Complaint Procedures Form English  Spanish
Title IX

Title IX of the Education Amendments of 1972 prohibits discrimination based on sex within federally funded education institutions. Thus, all educational programs and activities must be operated free from discrimination. Key areas addressed by Title IX include athletics; sexual misconduct, including sexual harassment and sexual violence; pregnant and parenting students; off-campus activities; recruitment and admission; and employment. Education institutions must protect against discrimination in these areas and prevent retaliation against any person for participating in any complaint action under Title IX.

Chaffey Joint Union High School District has adopted a process for filing a formal complaint under Title IX utilizing the Uniform Complaint Procedure (UCP). The UCP process can be used for filing formal complaints regarding unlawful discrimination, harassment, intimidation, or bullying on the basis of sex, sexual orientation, gender, gender identity, or gender expression. 

Title IX Notification English Spanish
Williams Uniform Complaint Procedures

A Williams Complaint, another type of UCP complaint, regards instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils, and teacher vacancy or misassignment and may be filed anonymously. Williams Complaints are filed with the principal, or their designee, of the school in which the complaint arises. Schools have complaint forms available for these types of complaints but will not reject a complaint if the form is not used as long as the complaint is submitted in writing.

If a Williams Complaint requirement is allegedly not being met, a Williams Complaint form may be obtained at the school office, District office, or on the website.

Administrative Regulation 5151.2 English Spanish
Williams Uniform Complaint Procedures  English Spanish
Williams Uniform Complaint Procedures Form English Spanish
Complaints Concerning Instructional Materials

Complaints concerning instructional materials will be accepted only from staff, District residents, or the parents/guardians of children enrolled in a District school.


Board Policy 6130 English Spanish
Complaint Concerning Instructional Materials Form English Spanish
Complaints Concerning District Personnel

Every effort should be made to resolve the concerns of parents/guardians at the site or office level at the earliest possible stage. IF a complainant is unable or unwilling to resolve the complaint directly with the employee, they may submit an oral or written complaint to the employee’s principal or immediate supervisor. A complaint related to a principal or central office administrator shall be initially filed in writing to the Superintendent. Complaints against the Superintendent shall be submitted in writing to the Board of Education.

Complaint Concerning District Personnel Form English  Spanish
District Compliance Officer

The Governing Board has designated the following Compliance Officer to receive and investigate UCP and Title IX complaints and ensure District compliance with the law:

Assistant Superintendent of Student Services
District Compliance Officer, Title IX Coordinator
Chaffey Joint Union High School District
211 West Fifth Street
Ontario, CA 91762
Telephone number: 909-988-8511 ext. 2660